FAQ

How do I place an order?

To place an order with The Ivy Guild, simply download, print, fill out and Fax or Email  our sales order form.  Or you may contact us at (949) 837-7991 or your Representative.​
 

01

Payment and Shipping

 

Initial Orders are Credit Card  We accept Visa, and Mastercard.
Cards are charged at the time of shipping. Credit Cards are not kept on file.

02

Returns & Refunds

 

We have taken care to ensure your shipment arrives safely and in good condition.

In the event something has been damaged in shipping you must follow the procedures below:

 

  • —Inspect all merchandise at time of delivery.

  • Any damages must be reported to us within 5 working days of receipt of goods.

             P: (949) 837-7991 F: (949) 837-7096

  • All original packing material/cartons must be retained for possible inspection by the carrier.

 

The Ivy Guild, Inc. and the shipping company have no legal obligation to honor

your claims unless the above procedures are followed.

 

The Ivy Guild, Inc. will provide you–at no charge–replacement for merchandise

damaged in shipping only if the above procedure is followed.

 

The Ivy Guild, Inc. specializes in individually handcrafted merchandise,

(no two are exactly alike) and you will sometimes notice slight variations

in size and color.

We consider this individuality part of the charm of our handcrafted items.

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